Warranty Policy

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6-Month Warranty Policy

Jewelry that blends elegance with durability

At Juwelenn, we take pride in offering jewelry that blends elegance with durability. All our demi-fine jewelry pieces come with a 6-month warranty on plating—so you can wear your favorite pieces every day with confidence.

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What's Covered

  • Free warranty coverage for plating issues (fading/tarnishing) within 6 months of purchase.
  • Hassle-free store credit issued after inspection, so you can replace or upgrade with ease.
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How to Claim

1

Take a clear photo

of the affected jewelry piece showing the plating issue.

2

Email us

at juwelenn.info@gmail.com or Fill Contact us form with:

  • Order number
  • Photo evidence
  • A brief description of the issue
3

Ship the item to us

Provide shipping details over email.

4

Share tracking details

with us via email or WhatsApp.

5

Receive your GIFT CARD

After we receive and inspect the piece, we'll issue a GIFT CARD/Discount codes according to the terms below.

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GIFT CARD Validity

GIFT CARD or Discount codes is valid for 1 year from the date of issue and can be used on any product at juwelenn.com

NOTE: GIFT CARD will be provided in the form of discount codes.

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Not Covered by Warranty

  • Breakage or damage caused by wear and tear
  • Tarnish due to contact with harsh chemicals or water
  • Loss of stones or crystals
  • Third-party repairs, alterations, or resizing
  • Mishandling or rough use
  • Luxury handcrafted or limited-edition sets
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Jewelry Care Tips

Our jewelry is made for everyday elegance, but a little love goes a long way.

  • Store in a dry place, away from moisture and perfumes.
  • Wipe gently with a soft cloth after use for long-lasting shine.
  • Please go through these Juwelenn product care tips.

Your confidence in our jewelry is backed by our comprehensive warranty coverage