Return & Exchange

Return, Refund & Exchange Policy

Making your shopping experience smooth and transparent

At Juwelenn, we're passionate about delivering elegant, high-quality jewelry you'll cherish. We understand that sometimes things don't go as planned. That's why we've outlined our comprehensive policy below.

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All Sales Are Final

  • All orders placed at Juwelenn are considered final and non-refundable.
  • We do not offer cash refunds once an order is confirmed.
  • Please ensure your order details and selections are correct before checkout.
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Returns & Exchanges – When Are They Accepted?

We only allow returns under the following specific conditions:

✔️ Eligible Scenarios:

  • You received a damaged, broken, or defective product
  • You were sent the wrong item (different from what was ordered)
  • Genuine product defect is identified

đźš« We do not offer exchange for any product once delivered.

⏱️ Timeframe:

For Return or Refund the issue must be reported within 48 hours of delivery for damaged or incorrect items.

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What We Require

To qualify for a return, please share the following:

  • Your order number
  • Your Phone number
  • Clear Photos of the product issue
  • An unboxing video (for damaged or defective items)

Send these to our support team via contact form.

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Conditions for Returns

  • The item must be unused, unworn, and in original packaging
  • Tags, boxes, and accessories must be intact
  • Items altered or damaged due to customer mishandling will not be accepted
  • Returns based on personal preferences or "change of mind" are not allowed
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Refund Policy

  • No monetary refunds are issued under any circumstance
  • Approved cases will receive GIFT CARD equivalent to the item's value (excluding shipping charges)
  • GIFT CARD is valid indefinitely and can be used anytime on our website
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Order Cancellations

  • Orders cannot be cancelled once placed, as they are processed immediately
  • Please review your cart and shipping details before final checkout
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Delivery Issues

If the order fails delivery due to customer unavailability:

  • It will be returned to us
  • You can opt for reshipping at your own cost
  • Or receive GIFT CARD (excluding original and return shipping charges)
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Track Your Order

Once your order is dispatched, you'll receive a shipping confirmation with your tracking number. Track your order directly through our courier partner's website. Unfortunately, we can't provide additional updates beyond the tracking info.

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Final Note

By placing an order with Juwelenn, you agree to our Refund, Return & Exchange Policy. We encourage all customers to read and understand this policy prior to purchase.