FAQs

You can browse our collections, select your favorite jewelry, add it to your cart, and checkout securely using multiple payment options like UPI, cards, net banking, or wallets.

Yes. All transactions on Juwelenn are processed through encrypted and trusted gateways like Razorpay, ensuring complete security of your personal data.

Yes, Juwelenn provides free pan-India shipping on orders above Rs 1499 cart value. Your jewelry is packed securely in luxury packaging to prevent damage in transit.

Orders are usually dispatched within 24–48 hours. Delivery takes 6–7 business days depending on your location. Tracking details are shared via email once shipped.

We offer a 48 hours return policy. To initiate a return, customers must provide video of product at time of first opening as evidence. Refunds are processed within 5–7 business days after approval. Please visit Return/Refund page for more information.

Yes, all Juwelenn jewelry comes with a 6-month warranty on gold plating (T&C apply).

Our products are designed with skin-safe materials and high-quality plating. They are generally hypoallergenic, but if you have very sensitive skin, we recommend doing a patch test first.

Currently, we ship across India. International shipping options will be announced soon.

You can use our Size Guide page to check ring sizes and necklace lengths with simple charts and tips for measuring at home.

Keep your jewelry away from water, perfumes, and harsh chemicals. Store it in the soft pouch or luxury box provided with your order to maintain its shine for years.

You can reach us at by filling our Contact Us form.